🐾 Paws & Reflect: Our Return Policy
Last Updated: [2025.06.18]
We believe every pet deserves purr-fect products!
🧸 1. Our Policy in a Nutshell
- Custom & Personalized Items:
“Your pet’s one-of-a-kind bling? It’s forever yours!”
🚫 No returns/exchanges for custom tags, embroidered beds, or portrait art. - Non-Custom Items:
“Found a hiccup? We’ll fix it lickety-split!”
✅ Quality issues only: We’ll happily replace or refund defective products.
🚨 2. When We Can Help (Quality Woes)
If your item arrived with flaws (e.g., torn seams, broken parts):
- Snap & Tell: 📸
Email lumialicia2439@gmail.com within 2 days of delivery with:
- Order number + “Help! My needs love!”
- Clear photos/video showing the issue
- Our Promise: 🤝
- We’ll respond within 24 hours (weekdays) with a solution:
✨ Free replacement OR💖 Partial/full refund - No need to return the item (we donate flawed goods to pet shelters!).
❤️ 3. What We Can’t Accept (With Love)
To keep tails wagging and prices low, we sadly can’t accept:
| Situation 🐾 | Why? ❤️ | How We’ll Help Instead! 🌟 |
|---|---|---|
| 1. Post-Shipment Change of Mind “My hooman changed their heart!” | Custom items are made just for your pet—they can’t love another! | 🐶 Before you order: DM our “Pet Matchmakers”! → We’ll suggest purr-fect products based on your fur-baby’s quirks! |
| 2. Missed the 7-Day Window “I buried the package and forgot!” | We need time to fix flaws while fresh! | 📦 At delivery: Unbox with care! → Snap photos within *48 hours* for instant help. |
| 3. Pet-Caused or Human Damage “Fluffy mistook it for a chew toy!” | Wear-and-tear isn’t a quality flaw. | 🎁 Every order is a gift: Cherish the memories! → We’ll email *free enrichment ideas* to make future gifts last longer! |
📦 4. Shipping Notes
- Quality replacements: We cover partial shipping costs! when your single order over $150,you can get a free shipping.
- Wrong/damaged shipments? Email us immediately! We’ll send a new order + prepaid return label.
💌 5. How Refunds Work
- Timeline: Issued within 48 hours of approving your claim.
- Method: Back to your original payment. Bank delays? It’s not us—pinky swear!
🐶 6. Special Hugs for Custom Orders
“Your custom creation is made with love (and no returns), but…”
- If we messed up (wrong engraving/color/size/style):
We’ll remake it overnight + send a $10 “Oopsie Treat” voucher for your next phurchase!
🌟 Contact Our Happiness Pack
Email: lumialicia2439@gmail.com (Yes, really!)
Response Time: 9AM-5PM [East 8th Zone], weekdays
“We’ll reply faster than a squirrel-chasing pup!