PRIVACY POLICY

1.Information We Collect

1.1 Personal Information Provided by You
When you create an account, place an order, or contact us, we collect:
– Full name, email address, shipping/billing address
– Phone number, payment information (processed securely by third-party gateways; “we do not store card details”)
– Pet details (e.g., breed, age) for personalized services

1.2 Automatically Collected Data

– Device & Usage Data: IP address, browser type, pages visited (via cookies and similar technologies).
– Cookies: Essential cookies (e.g., shopping cart functionality) and analytics cookies. Manage preferences via your browser settings.

We use your data to:
– Process orders, arrange shipping, and handle returns
– Send transactional communications (e.g., order confirmations)
– With explicit consent: Send promotional offers (opt-out anytime via unsubscribe link)
– Improve website functionality and personalize product recommendations

We never sell or rent your personal data. Limited sharing occurs only with:
– Payment Gateways (e.g., Stripe, PayPal) solely to complete transactions
– Logistics Partners (e.g., DHL, FedEx) for order delivery
– Trusted Service Providers (e.g., email marketing tools, analytics platforms) bound by strict data protection agreements

Your data may be transferred to countries outside your residence (e.g., to US-based cloud servers). We protect transfers through:
– GDPR-compliant Standard Contractual Clauses (SCCs)
– Data Processing Agreements (DPAs) with third parties

Depending on your jurisdiction, you have the right to:
– Access, correct, or request deletion of your personal data
– Withdraw consent for marketing communications
– Object to processing (e.g., profiling for advertising)
– Data portability (request a copy of your data in machine-readable format)

We implement industry-standard measures including:
– SSL/TLS encryption for all data transmissions
– Regular security vulnerability scans
– Strict access controls to sensitive information

Our services are not directed at children under 16. We do not knowingly collect their data.

Material changes will be notified via email or a prominent website notice 30 days prior to effect.