PRIVACY POLICY
1.Information We Collect
1.1 Personal Information Provided by You
When you create an account, place an order, or contact us, we collect:
– Full name, email address, shipping/billing address
– Phone number, payment information (processed securely by third-party gateways; “we do not store card details”)
– Pet details (e.g., breed, age) for personalized services
1.2 Automatically Collected Data
– Device & Usage Data: IP address, browser type, pages visited (via cookies and similar technologies).
– Cookies: Essential cookies (e.g., shopping cart functionality) and analytics cookies. Manage preferences via your browser settings.
2. How We Use Your Information
We use your data to:
– Process orders, arrange shipping, and handle returns
– Send transactional communications (e.g., order confirmations)
– With explicit consent: Send promotional offers (opt-out anytime via unsubscribe link)
– Improve website functionality and personalize product recommendations
3.Data Sharing
We never sell or rent your personal data. Limited sharing occurs only with:
– Payment Gateways (e.g., Stripe, PayPal) solely to complete transactions
– Logistics Partners (e.g., DHL, FedEx) for order delivery
– Trusted Service Providers (e.g., email marketing tools, analytics platforms) bound by strict data protection agreements
4. International Data Transfers
Your data may be transferred to countries outside your residence (e.g., to US-based cloud servers). We protect transfers through:
– GDPR-compliant Standard Contractual Clauses (SCCs)
– Data Processing Agreements (DPAs) with third parties
5. Your Rights
Depending on your jurisdiction, you have the right to:
– Access, correct, or request deletion of your personal data
– Withdraw consent for marketing communications
– Object to processing (e.g., profiling for advertising)
– Data portability (request a copy of your data in machine-readable format)
6. Data Security
We implement industry-standard measures including:
– SSL/TLS encryption for all data transmissions
– Regular security vulnerability scans
– Strict access controls to sensitive information
7. Children's Privacy
Our services are not directed at children under 16. We do not knowingly collect their data.
8. Policy Updates
Material changes will be notified via email or a prominent website notice 30 days prior to effect.